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  • What services do you offer?
    We offer a full range of beauty and wellness services including custom nail designs, manicures, pedicures, Gel-X, builder gel, acrylics, waxing, eyelash extensions, group events, and luxury spa experiences.
  • How do I book an appointment?
    Clients may can easily book by calling or texting us at (972) 239-2668, visiting us in person, or requesting an appointment online. Walk-ins are always welcome, but we recommend booking in advance to ensure availability.
  • Do you accept walk-ins?
    Yes, we welcome walk-ins based on availability. However, we recommend booking ahead—especially for weekends or group appointments.
  • What is your cancellation policy?
    We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. Late cancellations or no-shows may require a deposit to secure future appointments.
  • What safety and cleanliness measures do you follow?
    We follow strict sanitation guidelines, use disposable tools where possible, and sterilize all equipment between clients for your health and safety.
  • What is your refund policy?
    We do not offer refunds. However, your satisfaction is very important to us. If you are not happy with your service, please speak with the front desk before you leave. We will do our best to address your concerns and find a resolution that we feel is fair and appropriate.
  • What is your nail repair policy?
    We offer complimentary nail repairs within 10 days of your original service, depending on the type of treatment received. If you experience any issues, please contact us as soon as possible and return with your receipt or booking details. After this window, repairs may incur a small fee.
  • Do you offer gift cards?
    Yes! We offer physical gift cards available for purchase in-store—perfect for birthdays, holidays, or just because. Each gift card comes beautifully wrapped and includes a card for you to personalize your message.
  • What forms of payment do you accept?
    We accept cash, all major credit cards, Apple Pay, and Zelle.
  • Do you accommodate group events or private parties?
    Absolutely! With over 8 years in business, we’ve hosted everything from intimate gatherings of 6 to celebrations with over 100 guests. Whether you’re planning a bridal shower, baby shower, birthday party, or corporate outing, Dallas Nail Bar & Spa provides the perfect setting. Our elegant and tranquil 5,000-square-foot salon is designed to accommodate both small pampering sessions and large group events. To reserve your group experience, we require a $50 deposit along with a general list of services each guest will be receiving. This helps us ensure a smooth, well-prepared, and enjoyable visit for all. All parties include personalized spa gift bags, complimentary drinks at our full bar, and exclusive discounts on future services—because every visit should be as memorable as it is relaxing.
  • What’s the difference between Gel-X, Builder Gel, Nexgen/Dip Powder, and Acrylic Nails?
    Each nail enhancement has unique benefits depending on your style, nail health, and durability preferences:     •    Gel-X: A soft gel extension system that uses full-coverage tips in any length or shape, customized to the client’s preference. Applied with gel and cured under LED/UV light, Gel-X is lightweight, natural-looking, easily soakable, and lasts the longest among nail enhancements. It’s also ideal for those who prefer less filing and dust.     •    Builder Gel: A thick gel applied over natural nails to build strength and shape. It offers structure while maintaining a flexible, natural feel. Cured under a light, builder gel is long-lasting and can be filled instead of soaked off, promoting natural nail growth and strength over time.     •    Nexgen / Dip Powder: A powdered resin applied in layers and sealed with an activator—no light needed. It can be used on natural nails or over extensions, making it fully customizable in length and shape. Dip is durable, odor-free, and a great option for clients who want strength, color, or added length without the use of gels or acrylic monomer.     •    Acrylic: A traditional liquid-and-powder system that hardens when exposed to air. Acrylics are strong, durable, and perfect for long-lasting wear and dramatic shapes. They can be filled for maintenance, but are the most damaging to the natural nail bed over time if not properly removed or maintained.
  • What is your membership program?
    We offer a reward points system for our clients! To earn points, simply let the front desk know at checkout and enter your phone number on the tablet at the front reception area. Every point equals $1 spent, and your points never expire. You can redeem your points at any time for the following rewards:     •    200 points – Free Collagen Gloves     •    500 points – $10 OFF     •    1000 points – $25 OFF     •    2000 points – $65 OFF Please note: Offers cannot be combined with other promotions or discounts.
  • What discounts do you offer?
    We offer a Happy Hour Special every Monday to Wednesday from 10:00 AM to 2:45 PM, where you can enjoy 20% off all services (excluding holidays). This includes manicures, pedicures, Gel-X, builder gel, acrylics, waxing, eyelash extensions, and more. In addition, we offer Bronze, Silver, and Gold Packages that provide special discounts when combining services like manicures, pedicures, and facials—perfect for clients looking to bundle and save. Please note: Discounts cannot be combined with other promotions or offers.
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